meal plan terms and policies

our plans

Elon Dining Services strives to provide students with the most economical and flexible meal program possible. The following policy information provides you with an idea of how you can get the most out of your meal plan.

Liability Information

You must present your Phoenix Card to the cashier each time you dine in any of our facilities. Meal plan members may not pass, sell, or loan their cards to others. All Access meals may only be used by the meal plan member and may not be used to purchase a meal for another guest. The following methods of payment may be used by the meal plan member for a guest: Guest Meals, Block Meals, Meal Dollars, Food Dollars, Phoenix Cash, Cash, and Credit Card.

Annual Contracts

All meal plans are annual contracts. Except as otherwise expressly stated in these terms, all 2023-2024 Elon Dining funds are non-refundable and will expire on May 24, 2024. The student pays for the fall and winter semester in the fall and the remainder of the annual cost is automatically billed to the student’s account for the spring semester. The student will be billed for the same Meal Plan in the spring semester unless the Meal Plan is changed or canceled during the permitted time frame.

Meal plan changes, cancellations or downgrades are only permitted up to 2 weeks after the start of classes each semester (second Tuesday after the start of fall and spring semesters). Changes can be made online at www.elon.edu/myhousing, over the phone at 336.278.5436, or in person at the Phoenix Card Office in McCoy Commons 201. After the meal plan change deadline, you are obligated to that meal plan for the academic semester unless you are leaving the University. Students who withdraw from the University will be refunded a pro-rated amount.

NC Legislature Changes

The NC legislature, as many other state legislatures have been doing over the last few years, has made a series of tax law changes. Among these was a change described below by the NC Department of Revenue:

Department of Revenue:

Session Law 2013-316 signed into law August 23, 2013, by the Governor, repeals the exemption in G.S. 105-164.13(27) effective January 1, 2014. General Statute 105-164.13(27) provides an exemption for the sale at retail and the use, storage, or consumption in this State of “[p]repared food and food served to students in dining rooms regularly operated by State or private educational institutions or student organizations thereof.” As a result of the repeal of the exemption, sales of prepared food and food served to students in dining rooms by institutions of higher education are subject to tax effective January 1, 2014.

Meal Plan Start and End Dates

First Day of Fall Meal Plans – August 23rd

Last Day to Drop Fall Meal Plans – September 10th

Last Day of Fall Meal Plans – December 13th

First Day of Winter Meal Plans – January 2nd

Last Day of Winter Meal Plans – January 25th

First Day of Spring Meal Plans – January 29th

Last Day to Drop Spring Meal Plans – February 13th

Last Day of Spring Meal Plans – May 20th

Meal Plan Changes

Authorized changes are permitted through the second Tuesday of the Fall and Spring semesters. Changes can be made online at https://www.elon.edu/myhousing or in person at the Phoenix Card Office in McCoy Commons 201.

Meal Dollars

Meal dollars may be transferred from semester to semester within the same academic year the meal plan was purchased (must purchase same or higher priced meal plan in Spring for meal dollars to transfer). Roll over Meal Dollars will appear on student accounts after the Add/Drop period ends. At the end of the Spring semester, any unused funds will be forfeited.

Meal Plan Requirements

First-year Students: Required to have the All Access + 14, All Access + 7 or All Access Basic meal plan in all residence halls.

Sophomores: Required to have at least the All-Access Basic Meal Plan in all residence halls and Greek houses. Students living in University apartments, Newman Center and Trollinger House must select at least the 300 Block Meal Plan.

Juniors: Required to have at least the All-Access Basic Meal Plan in all residence halls. Students in Danieley K, the Colonnades, Greek houses, Global Village, and Academic Village must select at least the 300 Block Meal Plan. Students in apartments are encouraged to select a Meal Plan.

Seniors: Required to have at least the All-Access Basic Meal Plan in all residence halls. Students in Danieley K, the Colonnades, Greek houses, Global Village, and Academic Village must select at least the 300 Block Meal Plan. Students in apartments are encouraged to select a Meal Plan.

What do I do if I have lost my Phoenix Card?

Always report a missing card to the Phoenix Card Office at 278-5436 as soon as you are aware that your card has been lost and/or stolen. On nights and weekends, you can suspend activity on your Phoenix Card by visiting our website at http://www.elon.edu/e-web/bft/pxcard/. Visit the Phoenix Card Office to receive a replacement card or a temporary card.